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Privacy Policy

We respect the privacy rights of our customers and subscribers and recognize the importance of protecting the information collected about them. Our privacy policy describes how we collect, store and use the information that you provide us with.

We reserve the right to update and revise this privacy policy at any time, which we will post to this page.

Please note by visiting ritzymatey.com, you consent to our privacy policy.

PERSONAL INFORMATION

We sometimes ask you for certain kinds of personal information to provide the services we offer. The requested information may include questions and comments about our products, services or events. We may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. By providing your personal information, you are authorizing us to store and use your information accordingly.

Use of Cookies

Like many websites, we use cookies and similar tracking technologies to maintain a record of your visits to the site and your use of our services. Cookies also help us to continually improve our website and services to you.

If you choose not to receive cookies, you can disable cookies via your browser settings, though we recommend you leave them turned on so you can take advantage of all of our services.

Information Security

Protecting your information is of primary concern to us. We store your information on a secure server and protect all your credit card information for order processing with Secure Sockets Layer (SSL) technology. Notwithstanding the foregoing, no transmission of information over the internet is guaranteed to be completely secure and therefore any information that you transmit to us is at your own risk.

Information Disclosure to Outside Parties

We do not sell, trade, or otherwise disclose the personally identifiable information we collect through your use of our website to any third parties except where required to do so as a part of the sale, disposal or transfer of our business. It may be necessary, for instance, to pass some of your information on to our third party service providers such as our dispatch service and delivery companies. We may also provide non-personally identifiable visitor information to outside parties for fraud protection and credit risk reduction.

Customer Dashboard
Returns My Account Shipping & Delivery Pricing & Payments Size & Fit Any Others

Need to return something? No problem at all.

Go to ‘My Account’ and create a request for the item(s) you wish to return. We will manage the rest starting from scheduling a reverse pick-up at your doorstep.

Just submit your return request within 14 days of delivery and ensure your returned item is new, unused, and has the original tags. We will take care of things from there.

Refund or Store Credits

We know sometimes in life you need options, so we made sure to consider that for your returns at RitzyMatey. You can either opt for a refund to your original payment method for a $20 fee or ask for store credit to your account, free of charge.

Please note that the amount returned will exclude any custom duties, levies or taxes paid by us on your behalf from the original purchase, as some orders will be shipped internationally.

Exchanges

Exchanges can get complicated, can’t they? If you’d like to exchange your item for an alternate piece, we suggest you return it and purchase a new one separately. Problem solved.

My Account

Setting up an account is simple and stress free

While checking out as a guest in the store is possible, creating an account allows access to your order history, your shipping address on file, and quicker returns. Yes, it makes shopping that much easier. Give it a go!

Click here to open an account

Already a customer? Login here.

We think global and service globally

We currently ship to countries worldwide including the United States, Canada, United Kingdom, Germany, France, Belgium, Italy, Singapore, India and Australia, among others.

If you don’t see your location, please reach us. And, we will make it work.

DELIVERIES

All RitzyMatey products are specially made for you. Upon receiving the order, we take a period of 1-7 days to have your garment hand-crafted in a luxury studio in London.

Because we consider all orders urgent, they are express shipped using FedEx International priority. This service expedites transit time to a period of 1-4 days depending on the destination.

We work closely with our shipping partner to eliminate potential delays. Should there be any unavoidable issues, we will inform you immediately. However, as all international orders are subject to, and at the discretion of, country specific customs clearance, we encourage you to shop for any special events in advance – just in case.

DELIVERY ISSUES

We go to great lengths to ensure that every order that crosses our goal post is in perfect condition. In the unlikely event your order arrives damaged or in error, don’t worry about a thing. Just drop us a message with the images of the item(s) received and we’ll take care of you immediately.

What you see is what you get

All our pricing includes import duties, taxes, and other levies. Yes, you read that right. Wherever you are, and no matter what you order, there are zero hidden charges or fees.

PAYMENT OPTIONS

You may be a global working woman but we know you want your banking to be a bit more local. In an effort to make it convenient for you, we allow payments in your home currency and accept all major credit and debit cards. This includes Visa Credit, Visa Debit, Mastercard, American Express, and Maestro.

PAYMENT SECURITY

We respect you and your personal information.

All transactions on our website are processed on and through Paypal or Razorpay in a secured host environment. Additionally, for your safety and protection, we do not store your card details anywhere in our system.

Find the size that suits you best

We want every item that you order to fit perfectly, so use our Size Guide to find your size.

If you still have questions, don't hesitate to reach out. We'll assist you with the process until you’re as confident with the purchase as you are at your job. Promise!

Happy to help

If there is something you can’t find here, do shoot us a note

Returns

Need to return something? No problem at all.

Go to ‘My Account’ and create a request for the item(s) you wish to return. We will manage the rest starting from scheduling a reverse pick-up at your doorstep.

Just submit your return request within 14 days of delivery and ensure your returned item is new, unused, and has the original tags. We will take care of things from there.

Refund or Store Credits

We know sometimes in life you need options, so we made sure to consider that for your returns at RitzyMatey. You can either opt for a refund to your original payment method for a $20 fee or ask for store credit to your account, free of charge.

Please note that the amount returned will exclude any custom duties, levies or taxes paid by us on your behalf from the original purchase, as some orders will be shipped internationally.

Exchanges

Exchanges can get complicated, can’t they? If you’d like to exchange your item for an alternate piece, we suggest you return it and purchase a new one separately. Problem solved.

My Account

Setting up an account is simple and stress free

While checking out as a guest in the store is possible, creating an account allows access to your order history, your shipping address on file, and quicker returns. Yes, it makes shopping that much easier. Give it a go!

Click here to open an account

Already a customer? Login here.

Shipping & Delivery

We think global and service globally

We currently ship to countries worldwide including the United States, Canada, United Kingdom, Germany, France, Belgium, Italy, Singapore, India and Australia, among others.

If you don’t see your location, please reach us. And, we will make it work.

DELIVERIES

All RitzyMatey products are specially made for you. Upon receiving the order, we take a period of 1-7 days to have your garment hand-crafted in a luxury studio in London.

Because we consider all orders urgent, they are express shipped using FedEx International priority. This service expedites transit time to a period of 1-4 days depending on the destination.

We work closely with our shipping partner to eliminate potential delays. Should there be any unavoidable issues, we will inform you immediately. However, as all international orders are subject to, and at the discretion of, country specific customs clearance, we encourage you to shop for any special events in advance – just in case.

DELIVERY ISSUES

We go to great lengths to ensure that every order that crosses our goal post is in perfect condition. In the unlikely event your order arrives damaged or in error, don’t worry about a thing. Just drop us a message with the images of the item(s) received and we’ll take care of you immediately.

Pricing & Payments

What you see is what you get

All our pricing includes import duties, taxes, and other levies. Yes, you read that right. Wherever you are, and no matter what you order, there are zero hidden charges or fees.

PAYMENT OPTIONS

You may be a global working woman but we know you want your banking to be a bit more local. In an effort to make it convenient for you, we allow payments in your home currency and accept all major credit and debit cards. This includes Visa Credit, Visa Debit, Mastercard, American Express, and Maestro.

PAYMENT SECURITY

We respect you and your personal information.

All transactions on our website are processed on and through Paypal or Razorpay in a secured host environment. Additionally, for your safety and protection, we do not store your card details anywhere in our system.

Size & Fit

Find the size that suits you best

We want every item that you order to fit perfectly, so use our Size Guide to find your size.

If you still have questions, don't hesitate to reach out. We'll assist you with the process until you’re as confident with the purchase as you are at your job. Promise!

Any Others

Happy to help

If there is something you can’t find here, do shoot us a note

Talk To Us

We are Listening

Simply fill in the form below and let us know what’s on your mind.
Our Tale - Our Mission

We’re not just all about fashion-we’re all about YOU!

We know who You are…
Ambitious. Confident. Talented. Sexy. And so much more…

You have traveled the world and know what real sophistication looks like. You know what you want and that includes your style choices. But it’s not always that easy to find exactly what you’re looking for, is it?

Enter RitzyMatey.

We are a twenty-first century premier fashion label that’s redefining work wear for women around the globe. Our multi-dimensional, cross-cultural ethos transcends our inspirations and designs into a unified vision. The vision to deliver superior products and service to each and every one of You, irrespective of where you are.

We are innovators of design and style, pioneering the latest trends so You don’t have to. We source silks in exclusively crafted prints from China, luxury wools from Italy, and the finest of cottons and linens from USA and India. Each garment is handcrafted exclusively in London to give You the finesse and quality You deserve.

We believe great companies are not just built around great products, but great experiences. To that end, we are devoted to giving You a seamless shopping experience and superb sales support.

So join us! And, be You.

Because a woman who knows what she wants, is the one who gets it!

 

 

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